Terms and COnditions
Please Read all terms and conditions BEFORE placing a order. By placing an order you agree to ALL terms and conditions set forth on this website.
Current turn around time is 18-20 weeks, and can change at any given time, without notice, due to circumstances out of my control.
1.) Precious Relics, its owner, and its affiliates are not responsible for items lost, damaged or stolen when sent over the mail, or items lost or destroyed via acts of God (Tornado, accidental spillage, house fire, flood etc) . I take handling your precious bio elements seriously, and I package and ship accordingly. If a piece is lost or stolen in the mail, I will happily replace any piece, if shipping insurance had been purchased. I send your finished pieces back via USPS parcel post which includes a tracking number. If you wish to have your piece insured, I will happily do so if the premium shipping has been purchased. International shipping cannot be insured or tracked.
I will return any unused (if applicable) ashes, hair, and non-liquid bio elements with your finished piece. I do not ship back breastmilk.
2.) Please do not send the very last of any bio elements, if possible. It breaks my heart to think about anyone losing ALL of something so precious, should it get lost in the mail. If all you have left is what you need to send, please realize this risk.
Due to the highly customized nature of the items that I create, and the sheer number of orders that I have at any given time, I cannot accept order cancellations, for ANY reason. Almost immediately after your order is placed, I then put your order into action, and order your specific setting from my silversmiths/suppliers. Most of them then create your custom setting right away, so work on your settings cannot be stopped. WITH THE EXCEPTION: You have up to ONE HOUR post order placement to cancel your order, MINUS a 15% cancellation fee.
3.) Because of the highly custom nature of the pieces I create, I am unable to issue returns or refunds. If you are not happy with your piece other than issues that fall within the guidelines of handmade pieces (air bubbles, small spots, hair placement, final look of a cremation piece etc), let me know, and I will happily fix or replace your item free of charge, if you notify Precious Relics within 3 days after your piece has been delivered. If you notify Precious Relics after the 3 days time, I can replace your fix your item for a fee to be quoted on a case by case basis.
4.) Keep your finished pieces away from excessive exposure to UV light, water, moisture, excessive heat, humidity, and sweat as much as possible. While I do add a UV protecting sealant to your inclusion stones, keep out of constant direct sunlight. Excessive exposure to such elements may cause yellowing of your piece. While I work hard to prevent it, If drastic yellowing of your piece occurs before 6 months, and proper care has been given, I will happily replace your item free of charge with your labeled milk that I have stored. If additional inclusions are needed, you are responsible for shipping them. With proper handling of your pieces, your pieces should last for a lifetime. Treat your pieces like pieces of fine jewelry, because that's what they are 😀
5.) Because I order findings and settings to order, and many are not refundable, if you find you need to cancel an order, please do so within 24 hours after payment is received. Refunds will not be issued after this time.
6.) Precious Relics, and its owner and all affiliates are released legally from all liabilities or anything lost, stolen or damaged during transit, or while in my possession.
7.) PLEASE know your ring size when placing an order. I am not responsible for items that end up too big or too small when I am given your ring size. I will not replace rings if you give the wrong size. If your size needs to be adjusted, you can take it to your local jeweler to get it resized. I do not resize rings.
You can google printable ring sizers, or visit your local jeweler, or Walmart jewelry counter if you need help finding your size.
8.) PLEASE NOTE! Rose gold is alloyed with a bit of COPPER to give it its beautiful rosy color. IF YOU HAVE AN ALLERGY TO COPPER, PLEASE REFRAIN FROM PURCHASING ROSE GOLD JEWELRY. Same with Zinc alloy pieces, or ANY pieces. Because everyone is so different, and there's no way Precious Relics can predict your body's physiological response to any given material at any given time, Precious Relics is not responsible for any allergic reactions to metals, or any part of your piece, that may take place. I cannot replace your item, and am released from any legal obligation to cover any medical cost of any kind.
9.) I will happily remake or repair any resin failures, or setting failures within 6 months of delivery, if the item has been taken care of properly (no prolonged storage/exposure in direct sunlight, NOT being submerged in water, not wearing items for a heavy labor job etc) I will remake or replace at my discretion.
10.) Precious Relics is NOT responsible for items lost in the mail. As stated before, standard shipping (tracking number) is automatically applied to each order placed, unless premium shipping is requested by my clients (tracking, upgraded shipping, and replacement insurance.) I cannot replace any items lost in the mail, unless premium shipping has been requested and paid for during checkout.
PLEASE make sure the address you provide is up to date. I cannot change an address in my system after an order is already placed.
11.) PLEASE REMEMBER! You are purchasing handmade pieces. No two pieces will look the same. Slight variations from piece to piece will occur...even for multiple pieces from the same mold...slight color variations or small imperfections can occur, and can include, but is not limited to: Mold lines, small spots, small air bubbles, slightly off centered inclusions, hair placement, findings not perfectly aligned, etc. You are purchasing an item COMPLETELY handmade and hand cast, and your piece may not be absolutely PERFECT (though I do work hard to make them as perfect as I can!). If you are expecting absolute machine-precision perfection, my keepsake jewelry may not be right for you, however, if you are looking for wearable art, 100% unique to YOU and your individual journey, you are in the right place!
Please Note that each persons inclusion reacts differently when preserved and mixed into resin. I cannot guarantee final results. Your piece will look as close to what is pictured as possible, however, colors may be less translucent than others. Some breastmilk will be more opaque. Some breastmilk will be bright white, and some may be more yellow. Also, cremation ashes are all different when mixed with resin. Some look black, some look light brown, some have large chunks and others are more of a fine powder, Please realize that I cannot guarantee the look of an outcome. Each piece is as different and unique as the individual themselves, which makes for a truly special piece!
12.) By placing an order, you release Precious Relics to photograph your finished piece for promotional or example reasons, to post on a public domain, Your name and information will never be released to outside parties beyond the boundaries of Precious Relics, or shared. Every order is confidential, and I take safety information seriously. Precious Relics will never release to anyone anything about your order.
Since I preserve breastmilk in powder form, For breastmilk pieces, small flecks of breastmilk is common.
13.) FOR FREE ADD ON PROMOTIONAL ITEMS, Since I make one batch at a time, Free items all MUST have the same inclusion and embellishment add in mix as is in the piece you ordered. NO EXCEPTIONS.
This website is operated by Precious Relics Jewelry. Throughout the site, the terms “we”, “us” and “our” refer to Precious Relics Jewelry. Precious Relics Jewelry offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by all terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
14.) PLATED PIECES POLICY If you are purchasing plated jewelry, be aware that the plating WILL wear off over time, and the speed in which depends on how much wear it is exposed to, unique environmental PH, the PH of your individual body's skin, how well it is taken care of amongst many other factors. Depending on unique factors, wear can show starting from days to months. If wear starts to show, you can take it to a local jeweler and have them "dip" or replate your item. This is NOT the fault of Precious Relics production, and we do not offer refunds or replacements for worn plating on pieces.
IF YOU WISH TO AVOID HAVING TO REPLATE YOUR PIECE, I HIGHLY RECOMMEND PURCHASING from THE SOLID GOLD OPTIONS
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on squarespace.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services, WITH NO REFUNDS GIVEN.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks, and your information will never be shared outside the realm of Precious Relics.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to replacemeny only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy section in the terms and conditions.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Precious Relics Jewelry, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind ocurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Precious Relics Jewelry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. NO REFUNDS WILL BE GIVEN.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of St johns, MI, 48879, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
By placing an order, you release any and all legal liability for ANY reason from Precious Relics, and its affiliate (Kristen H.), and any future employees, and you agree to all these terms and conditions
Thank you! 😄❤️